The 2Wire device does not detect a DSL signal or is having problems connecting. To restore your internet connection, please refer to the diagram below and the step-by-step troubleshooting instructions that follow.

1. Verify that the telephone cable is still properly connected between a working wall jack and the 2Wire device port labeled PHONE LINE or the 2Wire device port labeled DSL.
   
   
2. If your 2Wire device is connected to a DSL phone filter, make sure it is connected to the filter port labeled DSL/HPNA or to the filter jack labeled DSL.
   
   
3. Make sure that ALL phones, answering machines, or other devices which connect to a phone jack have a DSL phone filter attached. For detailed information about phone filters, please click on this link: Phone Filter Information
   
   
4. After you have verified the above items, please click on this link in order to validate that your Internet connection is properly working: Check Connection Status

If you have never had a working DSL internet connection, it’s possible your DSL service has not yet been turned on. Please call the appropriate customer support number below for further assistance:

• Customers residing in AL, FL, GA, KY, LA, MS, TN, NC and SC, please call 1-888-321-2375.
  
  
• Customers residing in all other states, please call 1-877-722-3755.