Industrial Training International
Customer Case Studies
Fraser River Pile and DredgeDredging the Depths with Fraser River Summary:Fraser River Pile and Dredge is Canada’s largest Marine Construction, Land Foundations and Dredging contractor. The company is privately owned with operations mainly in Western Canada and the Northwest Territories. ITI met the needs of Fraser River by adding critical lift planning to a basic rigging foundation, conducting intermediate rigging, crane operation, and critical lift planning courses for Fraser River employees. Quote: “The investment in this program is worth every single dollar. We are very pleased with ITI’s continued outstanding training performance, and we look forward to booking our next program.” --JF Landry, Safety and Environmental Manager for Fraser River Pile and Dredge. Quick Facts:ITI trained over 40 FRPD employees ITI provided intermediate rigging and crane operator trainingITI emphasized critical lift planning to help Fraser River deal with potentially dangerous contracts like raising sunken shipsThe training set the standard for safety at Fraser River  Case Study:When hoisting a sunken ship out of a river, the last thing any safety manager wants to wonder is “Did we plan for everything that could go wrong?” For Fraser River Pile and Dredge, a plan that didn’t consider every possibility was not acceptable. Fraser River decided to contact Industrial Training International and guarantee they would have the best training available to make sure their safety standard was met and their riggers stayed safe. For Fraser River, ITI’s appeal came not only from their ability to train the guys working under the hook, but also from its ability to teach and guide those who plan the lifts. “In our construction division, we do rigging almost every day of the year that we work, but the level of training was pretty basic,” said J.F. Landry, Safety and Environmental Manager with Fraser River. Landry wanted to raise the overall competency of Fraser River’s workforce, not just focusing on Fraser River’s certified Journeyman workers, but also on “the guys who plan lifts, which was an area that needed work.” Fraser River is Canada’s largest Marine Construction, Land Foundations and Dredging contractor, and operates out of New Westminster, British Columbia. Landry said Fraser River tries to live up to its tag line “We set the standard,” in every way possible, and hiring ITI was one way to meet the high standard for safety they set for themselves.  “We continually look for ways to achieve new and higher standards,” said Landry. ITI has trained approximately forty of Fraser River’s employees, ranging from the Journeymen workers to Critical Lift Planners. Landry said ITI’s trainer Jim Cox did a fantastic job helping Fraser River to reach their goals. “The instructor knowledge and demonstrated skills as a teacher, coach, guide and provider of information was one of the best I have had the opportunity to see,” he said. Critical lift training was especially significant for Fraser River because of the wide range of environments they rig in and the dangerous types of lifts they frequently preform. “The biggest things that we move are structural components on the water, like a marine crane or a ferry terminal, but those aren’t the most dangerous,” said Landry. The most dangerous lifts happen when the rigging gets out onto the water, like when raising a sunken ship or a building that has collapsed into water. “There’s a lot of variables; lots of things going on under water that we cannot see,” he added. Landry said that for him and the men he is responsible for, ITI’s training helped identify the risks and how to address them. “It provides our guys with the knowledge and the foundation. It really just turns on the light bulb. There’s a bit more information and planning going into it now.”  In an email sent after a training session, Landry told ITI’s President Mike Parnell “you guys are saving lives, you are setting the standard.” “The investment in this program is worth every single dollar. We are very pleased with ITI’s continued outstanding training performance, and we look forward to booking our next program,” concluded Landry.
National Oceanic and Atmospheric AdministrationNOAA Fleet Braves Ocean With Custom ITI Instruction Summary:NOAA’s decision to pick ITI when their need for training became obvious resulted in fifteen ships having a highly-trained instructor flown to their port of call, zero accidents since ITI began training, and allowed the scientists and researchers of NOAA to continue their important work with peace of mind. Quote:“Some of our logistical issues are challenging to say the least, but with the crew from ITI, we finally got everyone through the class.” -Kevin Fleming. Quick Facts:ITI relied on 15 years experience working with NOAA to build a custom training plan.Trained the crews of fourteen ships over two year span.Flew trainers versed in the custom training plan to various ports around the country.No accidents since training began. Case Study:Imagine hoisting a five ton load in the pouring rain, as wind howls through the rigging and the floor rocks gently back and forth. The waves crash against the side of the ship and threaten to unbalance the smaller boat as it is hoisted out of the sea. These are rigging and hoisting conditions crew members for the National Oceanic and Atmospheric Administration (NOAA) can deal with as they work to facilitate ocean safety and marine commerce around the United States’ over 400 ports. Rigging is a dangerous profession in the most ideal conditions, but with wind, rain, the motion of the boat, and the corrosive power of the sea, NOAA crew members can deal with entirely unique rigging situations, which require an entirely unique training plan, specially tailored to the particular needs of NOAA's scientific fleet. “We wanted a solution for all of our ships and a standard course of instruction, along with a thorough inspection,” said Kevin Fleming, Fleet Training Coordinator for NOAA. Fleming said that ITI’s reputation for expertly crafted custom rigging instruction and audits was a contributing factor when he was looking for someone to train the crew of NOAA's fleet. Fleming reached out to ITI shortly after an equipment malfunction on one of the fleet's scientific vessels caused a smaller research boat to be dropped back into the water, damaging the craft slightly. “We needed a solution fast,” he said.  Creating a custom plan for NOAA was an absolute must to ensure the instruction of the crew could be tailored to the needs of each ship in NOAA’s fleet. After working with NOAA for over fifteen years, Mike Parnell, ITI’s President and CEO, was familiar with the unique challenges of oceanic lifting and hoisting and focused on building a training program that dealt with those specific challenges. “Unique to them, and something land based cranes don’t usually deal with, are environmental factors like salt-water corrosion and sun damage, as well as the dynamic motion of the ship,” said Parnell. “Their lifting situation is different from 95 percent of the world’s.” Within three hours of being contacted by Doug Smith, Doug Friske and Kevin Fleming from NOAA, Parnell, had begun to create a custom training schedule for NOAA’s scientific research fleet. Parnell drew from ITI’s 37 rigging courses to design a custom rigging and maintenance course for NOAA’s fleet, drawing particular emphasis from the Journeyman Rigging course. “We knew that they had other things to do while in port besides training, so we had to be sensible and reasonable with our plan, to minimize the time and maximize delivery,” said Parnell. However, creating the training plan was only half the challenge. The hard part was connecting the crew with the trainers. NOAA’s ships and crew are spread across the 3.5 million square miles of ocean and coastline the United States controls. That made it even more difficult for ITI’s team of expert trainers to reach the ships. When Joe Kuzar, one of ITI’s expert rigging trainers, was assigned the project, not only did he have to learn the custom plan and be ready to teach it to each crew in NOAA’s fleet, he had to be ready at a moment’s notice to travel to where the ships were. “Some of our logistical issues are challenging to say the least, but with the crew from ITI, we finally got everyone through the class,” said Fleming. As news of the training spread between ships, and crew members frequently remarked at how much they enjoyed the training and how valuable it was. “I just wanted to pass along my assessment of the rigging training we've received. Excellent! Highly recommend the training for both deck and engineering departments on the ship. Joe also mentioned that everyone was actively able to apply the lessons during the practical part of the course,” said Sarah Dunsford of NOAA Workforce Planning and Budget Formulation. ITI has been able to reach fourteen of NOAA’s ships, and Fleming is planning for another round of training for the crew members. “Due to manning changes and personnel shifting amongst the fleet and temporary employees, it is vital to keep the entire crew up to snuff to prevent future accidents and the use of defective equipment,” he said. “NOAA takes safety very seriously.” Thanks to ITI’s dedication to training NOAA’s crew no matter where they docked their ships, the next time the wind is howling and the rain is whipping against the sides of a ship in NOAA's fleet, the scientists and sailors on board can fall back on the custom-tailored training they received and trust their fellow crew members and their equipment to get the job done safely.
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JV Driver'sJourney to Safety Excellence with Integrated Training Summary:JV Driver, an Alberta, Canada-based industrial contractor, serving oil and gas, petrochem, energy, mining, and forestry sectors, wanted to reduce the number of crane and rigging incidents that were occurring in their operations. After years of unsuccessfully seeking a quality crane and rigging training program, the contractor’s crane and rigging events had crept up to 26% of overall significant events. That was when JV Driver employees discovered ITI.  What started as participation in ITI’s Heavy Rigging & Lifting and Oil Sands Lifting Workshops, culminated in a partnership to empower JV Driver employees across multiple trades and disciplines to develop the tools to train their own people, using principles and subject matter expertise developed by ITI. By 2014, JV Driver had reduced its crane and rigging incidents to less than 1% of all incidents. Quick Facts:ITI developed custom, licensed train-the-trainer courses for JV Driver employees to deliver Basic Rigger and Overhead Crane Operator training.800+ craft workers trained.JV Driver supervisor's participate in ITI’s Accident Investigation and new Fundamentals of Rigging Engineering courses.From an incident perspective, significantly reducing crane and rigging incidents means that a lot of effort has been recouped that can be put elsewhere.
Capital PowerSetting new Standards and Maximizing Value with Capital Power Summary:Capital Power is a Canadian power company based out of Edmonton, Alberta, responsible for over 1200 MW of power supplied to the province. Capital Power employs over 750 people in Canada and the United States. Capital Power hired ITI to provide custom-tailored rigging and hoisting instruction for over 100 workers during 2014. Quote:“I love working with this organization, I am listened to and understood. Working with ITI, I never felt like the most important thing was getting my business; to them the most important thing was keeping my business.” -Beverly Plumb, Manager of Workforce Development at Capital Power. Quick Facts:ITI created a custom training plan for Genesee PlantITI established a standard for rigging and hoisting safetyITI trained over 100 workers in one yearITI sent two expert riggers to train on site in Alberta, Canada
KiewitKiewit Power Cinches Nobody Gets Hurt Philosophy Summary:  Described as “A construction company that can build anything and everything,” by their Regional Crane Compliance Manager, Kiewit Power’s commitment to safety utilized ITI’s experienced instructors and custom training regimen to facilitate a climate of safety. ITI sent three of its most experienced trainers to the Kearl Oil Sands in northern Alberta to eat, sleep and rig with Kiewit workers for three weeks, training every day for more than ten hours, and ensured that Kiewit’s dedication to safety was met. Quote: “The training itself was great and it actually helped our in house trainers get a better understanding, and it helped our basic rigging course run better as well,” - Steve Gibson, Kiewit’s Canadian Regional Crane Compliance Manager. Quick Facts:Trained more than 50 Kiewit employees from various tradesSent a trio of trainers to train on site in the Kearl Oil Sands, Alberta.Provided advanced training and built framework for rigging safety.Adapted curriculum to the needs of the students in the class.Helped facilitate Kiewit’s “nobody gets hurt” philosophy.Case Study:The philosophy on safety for Kiewit Energy Canada Corporation's is simple and direct: nobody gets hurt. For a corporation as large as Kiewit, that’s no small task to accomplish, as Kiewit employs roughly 17,000 people across the US and Canada. Kiewit trusted Industrial Training International, the only LEAA accredited rigging training company in the world, to help ensure that goal was met. “We have a pretty extensive training program in house, but some of the programs that ITI runs are definitely more in depth than the ones we have,” said Steve Gibson, the Canadian Regional Crane Compliance Manager for Kiewit. “I think ITI is about the only third party we’ve used to train our guys,” he said. ITI has been working with Kiewit since 2012 to make sure the nobody gets hurt philosophy remains true. “We had some gaps in our training with regards to rigging; our in house training was just basic rigging and ITI had the advanced rigger training which I thought would be better than reinventing the wheel,” Gibson said. ITI decided to send three of its best trainers to eat, sleep and rig with the Kiewit contractors at the Kearl Oil Sands in northern Alberta: Richard Marcotte, Devon Beasley and Patrick Cotnoir. The trio spent three weeks in the trenches with Kiewit’s contractors, working alongside them and focusing their energies on teaching crane assembly, disassembly and critical lift planning for the cranes at the site.  “Camp life is completely different, you either hate it or you love it,” Cotnoir said. Cotnoir describes waking up at 4:30 in the morning to stand in line with 7000 other workers to get breakfast and make a lunch. After that, he’d board one of 150 greyhound busses and make his way to the Kearl Oil Sands site, arrive around six, train for eleven or twelve hours, drive back and get dinner, then sleep and repeat. “I think we had about 50 people through the training, people from every trade,” Gibson said. “Even electricians use cranes on site, we had a pretty broad spectrum of people there.” “We’ve always had a pretty good training focus,” Gibson explained, “but one of our major clients is Imperial Oil and they have some of the highest standards in the industry for safety.” “We continue to work for them by not having accidents and incidents, that was a major consideration when using ITI,” he continued. When ITI’s instructors flew into Fort McMurray in Alberta, Gibson helped get the supplies for training to the Kearl Oil Fields.  Due to weight restrictions on the aircraft, Gibson was forced to transport many of the training supplies himself. “I had to load up the back of my truck and drive it all in,” he said. Due to a small miscommunication, many of the contractors in the ITI advanced rigger courses were Kiewit employees who focused on working below the hook, actually performing the rigging and lifting exercises rather than planning them. Realizing the needs of their audience, ITI’s expert instructors quickly changed gears, focusing in on the practical, hands on aspects of their training regimen and trimming the critical lift section. Gibson said that next time, instead of running ITI’s advanced rigger course in house, he would probably send his senior contractors to ITI’s facilities to train.  “The training itself was great and it actually helped our in house trainers get a better understanding, and it helped our basic rigging course run better as well,” Gibson said. Kiewit’s dedication to safety for their employees who rig and lift meant they were willing to go the extra mile and seek expert training multiple times per year, ranging from advanced rigging and critical lift planning to crane assembly and disassembly. Kiewit’s decision to partner with ITI cinched their dedication to the safety of their employees and made them one of ITI’s most valuable customers.  “There was definitely good feedback, I don’t think anyone walked away from the course without learning something,” Gibson concluded. 
ShellShell Exploration & Production Implements Custom Safety Program Summary: Shell’s North American Lifting & Hoisting Operations needed to develop a training program for its HSE Personnel that would give them the tools necessary to communicate with crane and rigging sub-contractors. Rather than developing their own program, a time-consuming proposition, the Lifting & Hoisting Subject Matter Expert (SME) turned to trusted training provider Industrial Training International (ITI). The result is a custom-tailored program that is being held up as an example to Shell’s Lifting & Hoisting operations outside of North America. Quote: “I was initially attracted to ITI’s services because they are LEEA Accredited and have superior recommendations out the wazoo, but the deciding factor was that they could deliver a quality, custom training program more quickly than I could develop one myself.”  Kenneth Reynolds, Lifting & Hoisting SME, Shell Exploration & Production Co., Houston, Texas Quick Facts:  48 HSE Professionals2 Customized Training Programs in 3-Day Sessions Entailing:Rigging InspectionRigging ApplicationsLift PlanningMobile Crane OperationsMobile Crane Assembly & DisassemblyExecuted at ITI Training Centers in Edmonton, Alberta and Woodland, Wash.
NucorNucor Handles Extreme Weight with ITI Summary: Nucor Steel, the largest steel company in the United States, employs over 22,000 people and utilizes mini-forge steel manufacturing techniques instead of the more traditional blast furnace. Nucor handles extraordinarily heavy loads in the steel mills, which have the potential to cause terrific damage if hoisted and rigged improperly. After a few close calls, Nucor reached out to ITI for assistance with establishing a training baseline and education for their workers. Over 150 people have been trained by ITI and Nucor has scheduled sixteen more training sessions in 2015. Quote:“It’s really taken a lot off our shoulders, I’ve heard multiple times it was the best training our guys have ever had.”-- Austin Strother, Safety Director at Nucor Steel  Quick Facts:After a few close calls during a maintenance outage, Nucor contacted ITI for training.ITI trained over 150 Nucor employees and established a safety baseline for rigging.No accidents have occurred since ITI began training.Sixteen more training sessions scheduled for 2015. Case Study:If you’ve ever wondered why a semi-truck is driving down the highway with nothing but a steel coil and a tarp on its bed, Nucor Steel might have the answer. Nucor is the largest steel fabricator and recycler in the United States, with 22,000 employees across the nation. The reason that semi is only carrying one cable as it journeys along the highway is because one cable weighs about 40,000 pounds. “We take scrap steel, recycled steel, melt it down and cast it and eventually form it into these big coils which you’ll see on trucks,” said Austin Strother, Safety Director at Nucor Steel in Arkansas.  The massive weight of the coils, generally made for use by the Oil and Gas industry, is just one of the many heavy objects that need to be hoisted and rigged at Nucor’s Hickman plant in Arkansas. During a routine maintenance outage, the machines and materials being moved can weigh as much as 110,000 pounds in a single load.  According to Strother, outages are a routine maintenance procedure for the steel mill. “It is basically where we tear down our mill and rebuild it, the steelmaking process is a very tough environment on the equipment,” he said. In 2013, that routine procedure took a turn for the worst. “We dropped a bunch of stuff,” Strother said simply. “We dropped an 110,000 pound gear, we tore hoisting straps, dropped a spindle, tore more straps, we were dropping stuff left and right. Thankfully nobody got hurt,” he said. Those near misses put Nucor on the hunt for a company with experience training workers to handle extraordinarily heavy loads. He eventually boiled down his choices to ITI and another company, but decided to “take a leap of faith” on ITI because their training was more hands on and focused on rigging, not just crane operation.  ITI’s training consisted of two days, one in the classroom and one in the field, working under the hook. “It’s really taken a lot off our shoulders, I’ve heard multiple times it was the best training our guys have ever had,” said Strother. Over the course of 2014, Nucor ran 12 training classes, and has planned for sixteen more in the coming year. “We’ve had two classes already in January,” he said.  Strother said that the best part about ITI’s training was the response he got from the students in the classes. “We have very intelligent guys, but they don’t want to be doing class work, they want to be out learning hands on,” he said. “Basically the entire second day is out in the mill, figuring out weight and center of gravity, and that’s the best thing for these guys,” he said.  Strother said listening to ITI’s trainers was incredibly helpful for everyone, not just him and his workers. “The maintenance manager demanded that his guys go through the training, he thought it was so good,” he said.  Overall, about 150 electricians, welders, contractors and mechanics have received ITI training since Nucor began working with ITI to handle the weight of rigging in a steel mill.  “We haven’t had a single accident since the training,” Strother concluded.
Tenke FungurumeRigging in “The True Africa" Summary:  Using only email to communicate, ITI overcame a language barrier in the Democratic Republic of the Congo to send one of their expert trainers to the largest copper and cobalt mine in Africa, the Tenke Fungurume Mine. ITI’s French-speaking Patrick Cotnoir spent eleven days in the DRC establishing a rigging safety standard for the 4,000+ employees at the mine. Quotes: “ITI has a passion and a willingness to overcome any obstacle to assist and help people.  The fact that they wanted me to go to Africa shows a dedication to the market and the customer base, and how willing we are to reach out and help people.” --Patrick Cotnoir Quick Facts: ITI’s Patrick Cotnoir traveled to the Democratic Republic of the Congo to train twelve employees in advanced rigging, who would supervise rigging activities at the Tenke Fungurume Mine.ITI overcame a language barrier to ensure workers received workbooks, materials and effective training.Relied primarily on email to accomodate the training logistics.Cotnoir spent eleven days training in Africa. Case Study:Canadian Patrick Cotnoir reluctantly stepped off his bus onto a busy street in the heart of Africa, and he realized he had no idea how he was going to get to work.  Instead of standing puzzled in a street in Lubumbashi, the largest city in the Democratic Republic of the Congo, Cotnoir was supposed to be taking a four hour car ride to the Tenke Fungurume Mine. Cotnoir had been sent to the DRC to teach master rigger courses at the TK Mine, the largest copper and cobalt mine in Africa. He was picked up from the airport and put on a bus, and after ten minutes of driving, the bus driver abruptly told everyone to disembark, insisting  another bus would come and take them where they needed to go, and drove away.  Cotnoir’s journey began five months earlier in May of 2013, when Donatein Kalombo, Maintenance Training Superintendent at the Mine, emailed ITI’s headquarters wondering if ITI could help establish a training regimen for workers at the mine. The dominant language spoken in the DRC is French, which created a unique situation at ITI’s headquarters in Woodland, Washington. Due to the language barrier, Kalombo relied exclusively on email to communicate and arrange for a trainer to be sent to the heart of Africa.  ITI decided that the best trainer to send to Africa was French-speaking Patrick Cotnoir. After a few months of email correspondence, he finally boarded a plane in September 2013. He said he was excited and willing to go to Africa, if a little skeptical.  That happy sentiment stayed with Patrick as he flew from North America to Europe and then Africa, and promptly evaporated while he stood in the foreign streets of Lubumbashi with no ride and no idea where in the city he was.  “I can’t tell you what it was like being in the middle of this city with people stopping and staring at you, knowing you’re out of place,” Cotnoir laughed. Fortunately for Cotnoir, one of the other passengers on the bus was also headed to the Mine, and arranged for transportation for the both of them. Relieved, Cotnoir’s excitement returned. “I never felt unsafe, just uncomfortable,” Cotnoir said. When he finally arrived at the mine around 8 p.m., he was briefed on his sleeping situation. He was told to check under his bed and in his room for wildlife and insects every morning and night.  He then settled in to get some much needed rest, since his first class was the next morning.  Cotnoir spent the next ten days conducting two, back-to-back, five-day sessions of training for two different groups of workers, with a focus on master rigging subjects. Though both groups spoke French, the French spoken in Cotnoir’s native Canada and that spoken in the DRC were not quite the same thing. “There were some moments of needing interpreters and looking through dictionaries together, but it made us a more tight-knit group,” he said.  ITI had translated the student course workbook and reference cards into French, which were then emailed to the client for printing in the DRC. But once onsite, another challenge arose. The workers at the Mine live onsite and generally work 12 hour days. They have an inconsistent variety of education. “Most of them didn’t go to school and what they did go through was very little. And the Master Rigging Course has quite a bit of math in it,” Cotnoir noted. Unsure of how to deal with his student’s extremely diverse math skills, Cotnoir emailed ITI’s President Mike Parnell partway through the training and asked for advice. Parnell recommended that Cotnoir transition his students out of the classroom and into the field, where they could work with their hands. Cotnoir followed Parnell’s advice and found his students much more responsive. “It was so amazing. They had this intense curiosity and desire to learn,” he said. The most important thing to Cotnoir and ITI was that the individuals working under the hook at the Mine had a strong, stable foundation of rigging knowledge to help them keep safe. Building that foundation was what Cotnoir was sent to the DRC to do, and he was thrilled to have that opportunity.  “The people definitely made the trip amazing. They kept referring to the DRC as “true Africa,” and when I asked what that meant, they told me that if you want to really, truly experience Africa, the DRC is the most authentic place to do it,” Cotnoir said. By the end of his trip, he agreed.  “One of the things I noticed right away was that the people from the DRC were very friendly and passionate about their culture; they wouldn’t just shake your hand, they would embrace you,” he said.  Despite his initial trepidation about a trip to the heart of Africa, Cotnoir was extremely sad to leave. “I still have pictures I took with the guys in my classes. I have a close relationship with some of them,” he said. Eating, sleeping and working with the workers at the Mine quickly built a tight connection between Cotnoir and his students. “We were like a family. During lunch and dinner breaks we would stick together and spend time with each other,” he said. Cotnoir’s trip back home was much less eventful than his arrival in the DRC, but he left with new memories and the knowledge that the training ITI provided would help his newfound friends stay safe as they worked the mine in “the true Africa.”
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Hensel PhelpsRigging through the ages with Hensel Phelps Summary:  Over the past 16 years, ITI has worked with Hensel Phelps on their diverse construction projects, from commercial buildings to federal contracts. ITI has helped Hensel Phelps establish a comprehensive rigging training program for their employees.EndFragment Quotes: [if gte mso 9]> Normal 0 false false false EN-US X-NONE X-NONE